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Extended Resume

NICOLE CRENSHAW
{crenshan[at]uci[dot]edu}

EDUCATION

Ph.D., Informatics; University of California, Irvine [May.2017]
PhD Candidacy: December 2014
Dissertation: Social Experience in World of Warcraft: Technological and Ideological Mediations
Advisor: Bonnie Nardi

B.A., Psychology (Honors, Cum Laude); University of California, Santa Cruz [Dec.2011]

EMPLOYMENT EXPERIENCE

[June.2017-Current] UX Researcher Intern
Blizzard Entertainment

  • Organized and analyzed longitudinal data, designed a survey, designed and conducted interviews, and disseminated research reports for a study on player sociality over time.
  • Assisted in a usability study for an in-game one-click recording feature.
  • Assisted on a usability study for social features in a mobile application.

[Jan.2014-June.2014] Assistant Vakathei
Nerd Kingdom

  • Led analyses of official game forums during Alpha testing.
  • Designed study of player behavior in an open-world, immersive game during Alpha testing.

[Jan.2012-Nov.2013] Assistant Researcher
[June.2011-Sept.2011] Contracted Researcher
Xerox PARC

  • Organized and analyzed data, created coding manual, evaluated and coded raw data, and performed statistical analyses for a study on technology and media usage of millennials.
  • Designed and conducted semi-structured interviews, designed a survey, collected, organized, and analyzed interview and survey data for a study on health behavior change and message framing.
  • Created and performed interviews created and conducted survey, organized and analyzed data managed participants, and evaluated raw data for a study on health behavior change and message framing and a study on the design and implementation of an adaptive exercise application. Research resulted in a published paper.

PEDAGOGICAL EXPERIENCE
[September 2015-December 2015] Teaching Associate
University of California, Irvine

  • Fall 2015: Computer Games and Society

The study and critical analysis of computer games as art objects, cultural artifacts, gateways to virtual worlds, educational aids, and tools for persuasion and social change. Emphasis on understanding games in their historical and cultural contexts.

[September 2013-December 2016] Teaching Assistant
University of California, Irvine

  • Fall 2013/Fall 2014/Fall 2016: Computer Games and Society

The study and critical analysis of computer games as art objects, cultural artifacts, gateways to virtual worlds, educational aids, and tools for persuasion and social change. Emphasis on understanding games in their historical and cultural contexts.

  • Winter 2014: Project Management

Introduces theoretical and practical aspects of project management. Topics include organizational theory, group behavior, project management skills, case studies, personal and group productivity tools, management of distributed work, stakeholders, consultants, and knowledge management. Students do a project exercise.

  • Spring 2014: Project in the Social and Organizational Impacts of Computing

Students undertake projects intended to gather and analyze data from situations in which computers are used, organize and conduct experiments intended to test hypotheses about impacts, and explore the application of concepts learned in previous courses.

  • Summer 2014: Critical Writing on Information Technology

Study and practice of critical writing and oral communication as it applies to information technology. Each student writes assignments of varying lengths, totaling at least 4,000 words.

  • Spring 2015/Spring 2016: Writing for Computer Games

This course introduces game narrative with an emphasis on genre, story structure, characters, and dialogue. Our main focus will be the creation of a game mod with a fleshed out narrative. Working individually, each student will use a variety of toolsets and methods to create a rich game story, complex characters, and tight pacing. Through lecture, discussion, and analysis, we will examine the various kinds of game genres, and how stories contribute to the player’s experience. Different games from the past will be used as examples of success or failure, both in terms of the narrative alone, and how the narrative supported or detracted from the game as a whole.

CONFERENCE PROCEEDINGS, PEER-REVIEWED

Crenshaw, N., LaMorte, J., Nardi, B. (2017). “Something We Loved That Was Taken Away”: Community and Neoliberalism in World of Warcraft. Proceedings of the 2017 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa Village, Hawaii.

Crenshaw, N. (2016). Social Experience in World of Wacraft: Technological and Ideological Mediations. (Doctoral Consortium) Proceedings of the 2016 Symposium on Computer-Human Interaction in Play, Austin, Texas.

Toups, O., Crenshaw, N., Wehbe, R., Tondello, G., and Nacke, L. (2016). “The collecting Itself Feels Good”: Towards Collection Interfaces for Digital Game Objects. Proceedings of the 2016 Symposium on Computer-Human Interaction in Play, Austin, Texas.

Tanenbaum, J., Crenshaw, N., Tanenbaum, K. (2016). “Its’a Me, Mario!”: Costumed Gaming’s Effects on Character Identification. Proceedings of the 1st International Joint Conference of DiGRA and FDG, Dundee, Scotland.

Crenshaw, N., Nardi, B. (2016). “It Was More than Just the Game, It was the Community”: Social Affordances in Online Games. Proceedings of the 2016 49th Hawaii International Conference on System Sciences (HICSS), Koloa, Hawaii.

Tondello, G., Wehbe, R., Toups, Z., Nacke, L. Crenshaw, N. (2015). Understanding Player Attitudes Towards Digital Game Objects. (Work in Progress) Proceedings of the 2015 Symposium on Computer-Human Interaction in Play, London, England.

Konrad, A., Bellotti, V., Crenshaw, N., Tucker, S., Nelson, L., Du, H., Pirolli, P., Whittaker, S. (2015). Finding the Adaptive Sweet Spot: Balancing Compliance and Achievement in Automated Stress Reduction. Proceedings of the 2015 Conference on Human Factors in Computing Systems, Seoul, Korea.

Crenshaw, N., Nardi, B. (2014). What’s in a Name? Naming Practices in Online Video Games. Proceedings of the 2014 Symposium on Computer-Human Interaction in Play, Toronto, Canada.

Crenshaw, N., Orzech, S., Wong, W. S., Holloway, A. (2011). On Creating A Native Real Time Strategy Game User Interface for Multi-Touch Devices. Foundations of Digital Games, Bordeaux, France.

WORKSHOP PUBLICATIONS

Tondello, G., Wehbe, R., Toups, Z., Nacke, L. Crenshaw, N. (2015). Understanding Player Attitudes Towards Digital Game Objects. Personalization in Serious and Persuasive Games and Gamified Interactions Workshop at the 2015 Symposium on Computer-Human Interaction in Play, London, England.

Crenshaw, N., Nardi, B. (2015). NPCs as Social Mediators in Massively Multiplayer Online Games. Social Believability in Games Workshop (SBG) at the 2015 Conference on Artificial Intelligence and Interactive Digital Entertainment, Santa Cruz, California.

Crenshaw, N., Orzech, S., Wong, W. S., Holloway, A. (2011). One-Handed Real Time Strategy Game User Interface for Multi-Touch Devices. Games Accessibility Workshop (GAXID) at the 2011 Foundations of Digital Games, Bordeaux, France.

POSTER PUBLICATIONS

Crenshaw, N. (2016). Social Experience in World of Warcraft: Technological and Ideological Mediations. Symposium on Computer-Human Interaction in Play, Austin, Texas.

Crenshaw, N., Nardi, B. (2015). What’s in a Name? Identity through Character Names in Online Games. Festival of Discovery, Irvine, California.

Crenshaw, N., Orzech, S., Wong, W. S. (2011). One-Handed Real Time Strategy Game User Interface for Multi-Touch Devices. Jack Baskin Undergraduate Research Symposium, Santa Cruz, California.

OTHER PUBLICATIONS

Crenshaw, N., Faucett, H., Tanenbaum, K., Tanenbaum, J. (2015). Cosplayed Gaming: Exploring Gender Identity through Costumed Play. The Queerness and Games Conference, Berkeley, California.

HONORS AND AWARDS

[2017] Rob Kling Memorial Fellowship in ICS – University of California, Irvine

[2017] Graduate Assistance in Areas of National Need Fellowship – US Department of Education

[2016] Pedagogical Fellowship – University of California, Irvine

[2012] Information and Computer Science Fellowship – University of California, Irvine

[2012] National Student Day Story Contest – University of California, Irvine
          2nd place: Community service

[2012] Chair’s Award – University of California, Irvine

[2008-2011] Dean’s Honors – University of California, Santa Cruz
          GPA above 3.65

[2008] Life Membership – California Scholarship Federation

[2008] Gold Award – President’s Volunteer Service Award
          Over 1000 hours of community service

RESEARCH SKILLS

Research Areas: Affordances; Games User Research; Human Computer Interaction; Online Communities; Massively Multiplayer Online Games; Sociality; User Experience Research
Research Technologies: Confluence, Gimp, Microsoft Excel PowerPivot, Microsoft Office 365, Morae Observer, MP3 Skype Recorder, Open Broadcaster Software, R, RStudio, Skype, SPSS, SurveyGizmo, SurveyMonkey, Tobii Eye Tracker, WebEx, XSplit

PERSONAL STATEMENT

Avid gamer (current research: the effects of game design and cultural ideologies on social experience in online games; current gaming pursuits: Fire Emblem: Echoes, Heroes of the Storm, Magikarp Jump), loving cat mom, amateur photographer, tea aficionado, curious researcher, and decent cook.

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