Resident Handbook

Cable Services

UCI Housing provides cable television to each apartment at no additional cost to the resident.  Over 70  channels are available with an option for residents to subscribe to HBO.  For more information and a channel listing, contact the Office of Residential Network Services at (949) 824-6375, or visit their Web site at http://resnet.uci.edu/cabletv/.

Dumpsters

Trash should be emptied into dumpsters located outside each complex. The trash for units 100 – 6100 is picked up Monday, Wednesday, Friday, and Saturday. Trash for units 6200 – 6526 is picked up every day, but Sunday. All trash should be put into the
dumpster, not placed outside or around it.

Items that do not fit into the dumpster, i.e.: furniture needs to be disposed of in another manner. Do not put computers, monitors, televisions or other electronic equipment in the dumpsters. These items are considered unacceptable waste and Verano gets charged each time these items are found in the dumpsters. You can dispose of electronic equipment in a bin in laundry room 6, next to the Verano Cyber Café.

Or, you can do one of the following to dispose of unwanted, heavier items:

Salvation Army at 800-958-7825

Irvine Regional Collection Center,
6411 Oak Canyon, Irvine

Household Hazardous Waste Collection
6411 Oak Canyon, Irvine

Recycle electronic equipment in laundry room 6 next to the Verano Cyber Café.Ethernet – Each apartment is wired for Ethernet. There is a direct line to the campus network in both bedrooms and in the living room.

Entry of Premises By the University

As stated in your rental agreement, the University staff has the right to enter your apartment for the following reasons:

  • In case of an emergency.
  • To make any necessary or agreed upon repairs, alterations or improvements, inspections, supply necessary or agreed services or exhibit the premises to prospective or actual purchasers, mortgagees, residents, workmen, or contractors.
  • After Resident(s) have abandoned or surrendered the premises.
  • Pursuant to a Court Order.

Fire Alarms and Smoke Detectors

Smoke detectors are installed in your apartment to alert you of a possible fire. Maintenance staff tests each apartment’s smoke detector before a resident moves in, and every time the apartment requires a maintenance call.

If the alarm rings and you determine there is no fire, air out the apartment or fan the device to stop the ringing and call for maintenance to check on your system. The smoke detector does not automatically alert the fire department. If there is a fire, evacuate all people from the location, immediately dial 911, and then alert your neighbors. Outdoor fire alarms are located in several locations on every building. The alarms are connected to the fire department and should be used only in case of an emergency. Per federal, state county, local and UNIVERSITY ordinances, it is illegal to tamper with(attempt to shut off, reset, remove etc.) any fire safety equipment, including smoke detectors, fire hoses or extinguishers, sprinkler system equipment, and/or fire alarm pull stations. Such tampering may result in conduct action.

Fire Alarm Testing and Evacuation

Fire evacuation plans are posted in most residential building(s). Become familiar with the evacuation plan for your hall, house or apartment before a fire or other disaster occurs.  Every alarm must be treated as an indication of a real emergency. Residents are expected to evacuate their buildings and proceed to the designated assembly area during fire drills.  Student Housing will be conducting fire drills on an annual basis.  Entry into the building is prohibited while an alarm is sounding.  If you accidentally set-off the alarm, please call UCI PD at 949-824-5222 as soon as possible.  Please give the dispatcher your name, apartment address and other information as requested.

Every person who violates any provision of the Health and Safety Code section 1311, is guilty of a misdemeanor punishable by a fine of not less than one hundred dollars ($100) or more than five hundred dollars ($500), or imprisonment for not more than six months or both. http://www.leginfo.ca.gov/cgi-bin/displaycode?section=hsc&group=13001-14000&file=13100-13135

  1. Once you are out of the building, go to the designated assembly area. http://sites.uci.edu/veranoplace/?p=2150

Laundry Rooms

Several laundry facilities with washers and dryers are located throughout the Verano community. Front door keys open all laundry rooms in Verano Place.

All washers and dryers can be used with all credit/debit cards with a Visa or MasterCard logo, except for the Unit 6 laundry rooms.These washers and dryers are activated with an electronic laundry-chip card. Each time you do laundry, the wash or dry price will be deducted from your laundry-chip card. To add credit to your card, you need to purchase the card at an “add-value station”. The machines to add value to your Laundry Access Cards are located at:

Credit/Debit Cards Only: Laundry Rooms 11 & 15

Unit 6 laundry rooms will be converted to the credit card operated system by the end of 2014.

For credit card operated machines in Units 1-3 and 7, the system pre-authorizes your credit/debit card for $8.00 worth of laundry. The $8.00 is placed on “hold” for up to 3 hours. All transactions done during the 3 hour time frame will be added up. After the 3 hours expire, the $8.00 “hold” will be released and you will be charged the exact amount you spent during the 3 hour time frame. Note: While the WaveRider system only places a 3 hour hold on the $8.00, the bank that issued your credit/debit card may place an extended hold on the $8.00 for up to 72 hours. In most cases the funds will settle within 24 hours, but can take up to 72 hours. If the $8.00 is still showing as “pending” on your statement, please wait 72 hours for the transaction to settle.

The washers and dryers are provided and maintained by a private company, WASH Services.  If you encounter a machine that is not working, please display an “out of order” sign on the machine and report the problem and the machine number to the Verano Housing Office. Out of order signs are available in each laundry room. Inform the Office of any money you might have lost in a broken machine for reimbursement purposes.

Some laundry rooms in Unit IV share a common wall with the adjacent apartments and noise is a problem. For this reason, there is no access to these facilities between 11 p.m. and 7 a.m. As a courtesy to other residents, please remove clothes from the machine promptly. Remember to make sure the laundry room door closes completely when you leave the laundry room. The laundry rooms are for the exclusive use of Verano residents, so do not prop the doors open. If your laundry room is in need of cleaning, report it to the Verano Housing Office at 824-5964 between 8 a.m. – p.m., M – F. Industrial washers and dryers for large items are located in laundry rooms 5, 8 & 12. Your front door key will unlock all laundry rooms located within the Verano Place housing community.

Periodically, the Verano Housing Office receives reports of theft of laundry. Unfortunately, the only way to prevent theft is to stay in the laundry room while you are cleaning your
clothes and to promptly remove your clothes once the cycle is complete.

Lock-Outs

If you have temporarily misplaced your key or locked it in your apartment, you may, with positive identification, gain access to your apartment. During office hours, you can obtain a loaner key from the Verano Housing Office. There is no charge for the loaner key providing you return it within 24 hours. During non-office hours, the Housing Assistant can give you the key, but you need to present proper identification. You will also be charged a $5 fee. If it is after 11 p.m., you need to call the UCI Police Department, and there is a $25 charge to have your door unlocked. If you are locked out of your apartment, call the following appropriate number:

Daily: 8 a.m. – 11 p.m.
Verano Housing Office 824-5964

Daily: 11 p.m. – 8 a.m.
UCI Police Dept 824-5223

Lost Keys

There is a $5.00 per key and $2.50 administration fee for each replacement key. If a loaner key is issued, it must be returned the next business day. When you move out, all keys, (including any you purchased) must be returned to the Verano Housing Office. Failure to do so will result in a re-keying fee:

  • Front door, 1 lock: $ 93.29
  • Front door & deadbolt $128.00
  • Front door, deadbolt &
  • storage $163.00
  • Each additional lock $ 35.00
  • Mailbox $ 56.67
  • Bedroom Key: $ 5.00

(Costs are subject to change)

Loss of any front door or mailbox key will require a lock change at the contract holder’s expense.  University policy requires accessibility to all units by Housing staff, UCIPD and other emergency agencies in the event of an emergency.  Installation of additional locks or door chains is prohibited.

Mail Services

Mail services are provided by the United States Postal Service.  Mail inadvertently delivered to your mailbox for former residents should be handled in the following manner:

  • Mail with first class, non-profit postage, or marked Forwarding and Return Postage Guaranteed should be returned to the outgoing mail slot.  Cross off the Verano Place address and write “Forward” on the envelope.
  • Mail with bulk rate postage that is not marked Forwarding and Return Postage Guaranteed may be discarded.  Some bulk rate mail (e.g., catalogues) will be marked ‘or Current resident’ and may be used by the current resident.

Parking

Verano Place utilizes an electronic parking permit system whereby vehicle license plate numbers are used for enforcement of resident and visitor parking. We will refer to them as e-permits. Each contract holder is given an account with Parking and Transportation Services (P&TS) to manage his/her resident and visitor e-permits. Permits will only be issued for vehicles that are registered to you or a person listed on your rental agreement. If you have been given long term use of a vehicle that is not registered to you or someone on your rental agreement, the owner may add your name to the registration by following the DMV procedures for the state in which the vehicle is registered. To activate and/or update your account or to read the “visitor” instructions, please visit the following webpage: https://www.parking.uci.edu/permitless/login_verano.cfm.

Permission to Enter

If you want anyone else other than you or your family members who are on your contract to have access to your home, please complete an authorization key sheet for your file. YOUR KEY WILL ONLY BE DISTRIBUTED TO PEOPLE ON THE FORM. If they aren’t on the form, we will not give them a key — this includes members of your family who reside in your apartment, but who aren’t on the contract.

Recycling Bins

There are numerous recycling sites located throughout Verano. Items to be recycled, such as newspapers, glass, cans, plastics or corrugated cardboard can be placed in the bins. UCI Facilities Management staff empty the bins on a weekly basis. White bond paper may be recycled in the Cyber Cafe or at several other locations on campus.

For Orange County recycling see:
http://oclandfills.com/

Rent

Rent is due on the first of every month and is delinquent after the tenth. After the payment deadline, you will be assessed a $10 late fine.

Rent Deferments 

If you are unable to make your rent payments, you can call 824-3333 or email shac@uci.edu and request a rent deferment at no additional charge or penalty.

Rental Agreement

Please read your rental agreement carefully; you are legally responsible for all terms and conditions contained therein.  Payments for rent are to be made on-line through your ZOT Account, it can be accessed at http://zotaccount.uci.edu in person to the Central Cashier in Aldrich Hall. Checks should be made payable to UC Regents.  Your rent payment is due on the first (1st) of each month, and if paid after the tenth (10th) of the month, you will be charged a late fee.

Residents on month to month contracts are required to submit a written 45-day Notice of Intent to Vacate form prior to moving out.  Forms are available in the VP Housing office.  Your rental obligation terminates 45 days after you submit your written notice.  Residents who are on a lease agreement may submit an Early Lease Termination Request at any time. Residents are responsible to pay for any damages to the apartment, its fixtures and appliances.  Fees for repair or replacement of fixtures, appliance parts, floors, carpets, walls, etc., will be assessed upon move-out and deducted from the $150.00 security deposit.  If charges exceed the amount of deposit, resident(s) will be billed for the difference.  The security deposit will be refunded and mailed to the forwarding address indicated on the closeout paperwork within 21 days.

The University may cancel your contract if you fail to make payments on time, or if you violate University regulations set forth in the Rental Agreement.