Custodial Staff

Our friendly staff clean vacated apartments and assure cleanliness of laundry rooms and outside areas. We need your help in maintaining a decent, clean and safe environment. You can do your part by not littering and also contacting us if you see an area that needs attention.


If you have temporarily misplaced your key or locked it in your apartment, you may, with positive identification, gain access to your apartment. During office hours, you can obtain a loaner key from the Verano Housing Office. There is no charge for the loaner key providing you return it within 24 hours. During non-office hours, the Housing Assistant can give you the key, but you need to present proper identification. You will also be charged a $5 fee. If it is after 11 p.m., you need to call the UCI Police Department, and there is a $25 charge to have your door unlocked. If you are locked out of your apartment, call the following appropriate number:

Daily: 8 a.m. – 11 p.m.
Verano Housing Office 824-5964

Daily: 11 p.m. – 8 a.m.
UCI Police Dept 824-5223

Lost Keys

There is a $10.00 per-key and $2.50 administration fee for each replacement key. If a loaner key is issued, it must be returned the next business day. When you move out, all keys (including any you purchased) must be returned to the Verano Place Housing Office. Failure to do so will result in a re-keying fee:

  • Front door, 1 lock: $137.00
  • Front door & deadbolt: $176.50
  • Front door, deadbolt & storage: $216.00
  • Mailbox: $67.50
  • Bedroom: $10.00

(Costs are subject to change)

Loss of any front door or mailbox key will require a lock change at the contract holder’s expense. University policy requires accessibility to all units by Housing staff, UCIPD and other emergency agencies in the event of an emergency. Installation of additional locks or door chains is prohibited.

Mail Services

Mail services are provided by the United States Postal Service. Mail inadvertently delivered to your mailbox for former residents should be handled in the following manner:

  • Mail with first class, non-profit postage, or marked Forwarding and Return Postage Guaranteed should be returned to the outgoing mail slot. Cross off the Verano Place address and write “Forward” on the envelope.
  • Mail with bulk rate postage that is not marked Forwarding and Return Postage Guaranteed may be discarded. Some bulk rate mail (e.g., catalogs) will be marked “or Current resident” and may be used by the current resident.

Your mailing address will depend on where in Verano you live:

Apartments 112 through 3299 [Your Name]
[Apt #] Verano Place
Irvine, CA 92617
Apartments 6200 through 6528 [Your Name]
[Apt #] Adobe Circle Road South
Irvine, CA 92617
Apartments 66000 through 69999 [Your Name]
[Apt #] Verano Road
Irvine, CA 92617

You may receive packages at your apartment but we do NOT accept them at our office. Do NOT have packages addressed to our office; they will be returned to sender.

There is an Amazon locker located on Verano Road near the intersection with Adobe Circle.


Permission to Enter

If you want anyone else other than you or your family members who are on your contract to have access to your home, please complete an authorization key sheet for your file. YOUR KEY WILL ONLY BE DISTRIBUTED TO PEOPLE ON THE FORM. If they aren’t on the form, we will not give them a key–this includes members of your family who reside in your apartment, but who aren’t on the contract.

UCInetIDs for Family Members on Lease

For those interested, there is a process for residents who have leases for full (family) apartments to sponsor two additional occupants for UCInetIDs. The sponsored UCInetIDs are limited in what they are allowed to do. They are primarily used to authenticate to Cisco Clean Access (via Kerberos) and allow the sponsored users to gain access to the residential housing network, “ResNet.” The UCInetID does not have access to the VPN, or OIT Mailbox services. To learn more about this service, or to sign up, visit: