Verano Housing Office

Office Staff

The staff at the Verano Place Housing Office (VHO) strives for excellence and is committed to providing outstanding service for each resident. The Verano staff is available to answer questions and address issues. Residents are encouraged to come by the office or call whenever assistance is needed.

The Verano Place Housing Office staff provides various types of services for the residents of the Verano Place community. You can contact the Housing Office Staff

  • by phone at: 949-824-5964
  • by email at:
  • in person:  Monday through Friday from 8am to 5pm (we are closed on holidays)

Services are listed below:

General Assistance

  • Apartment keys/lock outs
  • Laundry machines – when they are out of order
  • Parking permits
  • Pest control
  • Problems with cats, and other household pets
  • Recreation Center reservations
  • Routine/emergency maintenance requests

 Residence/Eligibility Assistance

  • Apartment keys
  • Contracts
  • Eligibility
  • Eligibility exception requests
  • Move in/move out assistance
  • Roommate information
  • Waitlist information

Apartment Life Assistance

  • Community resources
  • Educational and recreational programs
  • Neighbor/roommate issues
  • Personal/family/school issues
  • For housing account information, rent payment questions and deferments contact a Student Housing Accounts Counselor at 949-824-3333 or

Verano Housing Assistants: 949-294-1812

Verano Housing Assistants are an extension of the Verano Housing Office when the office is closed. A rotating  team of two Housing Assistants is available to provide non-office-hours service to residents on Monday through Friday after 5 p.m., and Saturdays, Sundays, and holidays. When the Verano Housing Office is closed, they assist with emergency maintenance situations, provide access to recreation centers, provide lockout aid (until 11pm); address community needs (such as noise problems or roommate/neighbor/domestic disputes); and provide information and referrals when needed. They are an integral part of the disaster team and are trained to help the community in case of a major disaster, such as earthquake or fire.