All posts by Ray Vadnais

3/23–3/31 2018 Canvas Outage

The issue described below was resolved on Saturday, March 31st. If you have any questions, please contact us.

Starting at 2:45pm on Friday, March 23rd, users began to report issues accessing Canvas.

This issue was caused by an unexpected error in a key campus data file that powers Canvas. We are correcting the problems this caused (see Issue Status, above), as well as putting more robust error checks in place to avoid this problem in the future.

We realize this had a negative impact on both instructors and students. We apologize for the inconvenience and problems this has caused.

Issue Summary

Known Issue Status
Access to Winter 2018 courses on Canvas
If you can’t access a Winter 2018 Canvas course, the course may have been set to conclude by the instructor.
Resolved Saturday, 3/24
Instructor & student access to Spring 2018 courses on Canvas
If you can’t access a Spring 2018 Canvas course, it may not yet be published.
Resolved Thursday, 3/29
TA access to Spring 2018 courses on Canvas Resolved Friday, 3/30
Re-population of groups in Canvas course spaces Resolved Tuesday, 3/27
Access to Winter 2018 & Spring 2018 Canvas course spaces for Observers and Additional Students Resolved Tuesday, 3/27
Ability to create Canvas course spaces Resolved Thursday, 3/29
Up-to-date enrollment data processing for Spring 2018 Resolved Thursday, 3/29
Ability to access existing instructor Canvas sandboxes Resolved Thursday, 3/29
Ability to create instructor Canvas sandboxes Resolved Wednesday, 3/28
Access to Spring 2017 Canvas course spaces Resolved Tuesday, 3/27
Access to Fall 2015 through Fall 2017 Canvas course spaces Resolved Saturday, 3/31
Access to invite-only Canvas Pilot course spaces (Spring & Summer 2015) Resolved Saturday, 3/31
Ability to add Additional Students, Observers, and sections to Canvas course spaces Resolved Thursday, 3/29

 

Winter 2017 Transition Update • 12/14/2017

As part of the transition to Canvas, the following tools will be placed into a “read only” retired state at the end of Summer 2018. A “read only” retirement state means the tool will still be available to visit for past information, but will no longer update with new information or be available for taking new actions. We encourage faculty, staff, and students to begin transitioning away from these tools and share any feedback or unmet needs during this year-long period, before the tools enter this state

Tools entering “read only” retired state at the end of Fall 2018 are:

  • RoomFinder: Try the UCI map to find building locations around campus.
  • Midterm Evaluations: self-activated evaluations will not be available on EEE after Fall 2018. Try our new EEE+ Evaluations tool, which offers greater flexibility for running your own evaluations.
    • Note: Online, official evaluations will still be conducted via EEE.
  • Quiz: Canvas’s quiz tool is robust, and a new version will be available in 2018. We have also built a tool to help export quizzes from EEE Legacy, to Canvas.

UCI Canvas Updates: 11/18/2017

The Canvas updates launched on November 18th, 2017 will include a variety of usability updates and enhancements, including:

  • Ability to remove the course homepage designation from a page
  • Updated interface to move module items to different modules
  • Updated interface to move students to different groups
  • Ability to duplicate criterion within a rubric
  • Accessibility updates throughout the system

Learn more about the updates: https://community.canvaslms.com/docs/DOC-13339

Note about the new gradebook: The Canvas release notes mention a new gradebook; this feature is currently in an early stage, and must be enabled manually on a course-by-course basis ahead of its full launch.

In addition, UCI has customized the existing gradebook with several features that will need to be updated to support the new gradebook.

Given the importance of stability and reliability in the grades tool, OIT is also testing and reviewing the new version to ensure it is ready for use.

Fall 2017 Transition Update

As part of the transition to Canvas, the following tools will be placed into a “read only” retired state at the end of Summer 2018. A “read only” retirement state means the tool will still be available to visit for past information, but will no longer update with new information or be available for taking new actions. We encourage faculty, staff, and students to begin transitioning away from these tools and share any feedback or unmet needs during this year-long period, before the tools enter this state

Tools entering “read only” retired state at the end of Summer 2018 are:

  • MyEEE: Used to view class information, access course resources, and view other related UCI information. EEE+ GrandCentral will be enhanced to provide much of the functionality currently in MyEEE for all classes, whether or not they are using Canvas.
  • MyEEE Tasks: Displays a subset of available tasks in EEE Legacy Quiz and other tools. Canvas provides equivalent functionality within course spaces and on the Dashboard.
  • MyEEE Announcements: Allows instructors to distribute short announcements to classes. Canvas provides equivalent functionality within course spaces. The EEE Legacy Class Mailing Lists can also be used for this purpose.
  • EEE Access UCI Rosters: Displays Access UCI enrollment in classes, and provides a link to the Registrar’s WebRoster tool. EEE+ GrandCentral will be enhanced to include this information for all classes, whether or not they are using Canvas.

Each of the above tools also has an in-tool announcement providing access to more information.