This page lists known issues for Canvas users, including both issues we have reported to Instructure support and known issues with third-party tools and integrations. If you have any items you would like to report, please let us know.
Canvas Issues
| Tool | Description | Status | Date Reported |
| Assignments | In a peer review assignment that is configured as anonymous, students can see attributed comments attached to specific places in the assignment | Resolved | 5/28/2015 |
| Assignments | In an anonymous peer review, students reviewers’ identities are revealed through system generated notifications | Resolved | 5/28/2015 |
| Assignments | In an anonymous peer review, students can see the identity of the student they are assigned to review | Resolved | 5/28/2018 |
| Assignments | The time within assignment settings (i.e. due date, available from and available until) is set to 11:59 pm, unless manually changed by the instructor. | Referred to feature request | 10/30/2015 |
| Assignments | When viewing assignments in the Canvas Mobile App, the app sometimes closes without notice. | Referred to Instructure Canvas Support | 1/14/2016 |
| Attendance | The SIS ID in the Attendance Tool is only available to instructors through the export of the gradebook | Referred to Feature Request | 12/15/2015 |
| Attendance | When a course space includes a large number of sections, the display of the section list prevents users from using the tool | Referred to feature request | 4/10/2015 |
| Calendar | Meeting times and locations for face to face courses are not included within the course calendar | Referred to UCI feature request | 9/8/2015 |
| Chat | Messages posted to the course chat room cannot be edited, moderated, or removed | Referred to feature request | 3/30/2015 |
| Course Homepage | If you are not logged in with your UCInetID and password, when you view a public course space, the course homepage might not display properly. | Referred to UCI Canvas Pilot Team for resolution | 10/22/2015 |
| Discussions | Students lose access to discussion posts made before group assignment after they post in a group discussion | Instructure investigating | 2/20/2015 |
| Discussions | If a discussion is group-based, students who are not yet associated with a group will have access to the discussion at the course level | Instructure investigating | 3/30/2015 |
| EEE Quizzes | On Safari, when the EEE quiz is downloaded as a QTI file in preparation for import into Canvas, the ZIP is both saved and extracted. Only the ZIP file is needed. | Browser-dependent issue | 9/15/2015 |
| ePortfolio | If a student uploads an image directly to the ePortfolio, the image is not embedded into the page, it is available only by clicking the link to download (note: the workaround is to embed the image in the rich text section) | Instructure investigating | 8/26/2015 |
| Global | Emails sent by Canvas link to ucirvine.instructure.com, not canvas.eee.uci.edu, which could require users to log in again | Referred to feature request | 3/9/2015 |
| Global | If the course space is public, students who access it from MyEEE will see the public view, not their logged-in student view | Resolved by UC Irvine | 3/19/2015 |
| Grades | Calculated scores include a large number of decimal points | Resolved | 5/13/2015 |
| Grades | Gradebook does not include total score statistics (i.e. mean and median) | Referred to feature request | 6/16/2015 |
| Grades | Has to be either point-based or use categories — can’t be both | Known Issue | 2/19/2015 |
| Grades | Instructor cannot override automated notification of muted or un-muted assignments | Referred to feature request | 6/2/2015 |
| Individual Settings | An OAuth error is displayed when the Google Docs integration is activated | Resolved | 6/25/2015 |
| Modules | Students’ page views were not being represented in the module, which results in the requirements not being met | Resolved | 7/21/2015 |
| Modules | Items added to an unpublishd module are not available to students, even if this item itself is published | Known Issue | 4/24/2015 |
| Notifications | Instructors cannot ensure that a message can be sent despite student settings | Referred to feature request | 3/22/2015 |
| People | The display of observers within the People tab is inconsistent; sometimes it displays appropraite sections, sometimes it does not | Instructure investigating | 7/14/2015 |
| People | Only students who are officially enrolled in the course can access the UCI Canvas course space | Known Issue | 9/28/2015 |
| People / Groups | Students cannot be added to a group in an unpublished course space | Instructure investigating | 7/20/2015 |
| Quizzes | When creating a question group, you can assign more questions than actually exist in a group | Instructure investigating | 1/29/2015 |
| Quizzes | Invalid entries in the time limit are removed, and no time limit is set | Instructure investigating | 1/29/2015 |
| Quizzes | Instructors can enter ‘0’ as a number of allowed attempts | Instructure investigating | 2/18/2015 |
| Quizzes | If the answer options are randomized, ‘All of the Above’ and ‘None of the Above’ are also randomized and not necessarily at the bottom of the list | Referred to feature request | 4/24/2015 |
| Quizzes | Quiz submissions from a browser on a mobile device might not be fully submitted; to avoid this issue, use the Canvas mobile app instead | Instructure investigating | 6/30/2015 |
| Quizzes | Ungraded short answer questions show up at 0 points after student submits quiz, rather than “Ungraded” (or similar) | Referred to feature request | 1/29/2015 |
| Scheduler | When a student signs up for an appointment slot, it temporarily appears twice on their individual calendar | Referred to feature request | 5/12/2015 |
| SpeedGrader | Scores entered into the SpeedGrader interface were not appearing within the GradeBook | Unable to replicate | 7/7/2015 |
| SpeedGrader | If an assignment is submitted during peak hours, the system might not be able to completely process the document, which will make in-text editing inavailable | Known Issue | 11/16/2015 |
Third-party Tools Issues
| Third Party Tool | Corresponding Canvas Tool | Description of Issue | Date Reported |
| BigBlueButton | Conferences | Participants will need to have a strong internet connection to participate in the conference | 4/7/2015 |
| BigBlueButton | Conferences | Conference recordings are automatically deleted after 14 days | 3/30/2015 |
| BigBlueButton | Conferences | If a student is not invited to a conference, they cannot see the conference session, either live or recorded | 8/6/2015 |
| Etherpad | Collaborations | Etherpad collaborations can no longer be created | 5/21/2015 |
| Etherpad | Collaborations | Existing Etherpad collaborations will be permanently removed on August 8, 2015 | 5/21/2015 |
| Google Drive | Collaborations | Individual collaborations are not shared with specific individuals; they are made available to anyone at UCI who logs in to the system | 4/25/2015 |
| i>clicker | Grades | The two systems use a different ID – i>clicker uses Student ID, and Canvas uses UCInetID | 1/4/2016 |
| Turnitin.com | Assignments | Instructors cannot use both Turnitin.com and SpeedGrader | 5/1/2015 |
| Turnitin.com | Assignments | All activity on these assignments will ideally occur directly in Canvas; when modifications are taken directly in Turnitin.com, the Canvas assignment connection will be broken | 5/1/2015 |
| Turnitin.com | Assignments | Assignment dates entered into Canvas do not automatically translate into the Turnitin deadline date. | 5/1/2015 |
| Turnitin.com |
Assignments | Rubrics that are entered into Turnitin.com may be available only to the instructor who created the rubric | 5/28/2015 |
| Turnitin.com | Assignments | It can take some time after an assignment is created for the Turnitin settings to become available. Allow the assignment to completely load (i.e. the spinning wheel will disappear) before clicking the Settings btton in the Turnitin toolbar. | 1/13/2016 |
Issue workflow: Reported to EEE Team → Reported to Instructure → Report acknowledged & issue documented by Instructure → Fixed or no resolution planned or known issue