Exercise 3.2 : Personas :: Anuja Upadhye
Persona
Primary Persona
Secondary Persona
Scenario
Alicia and Alex are ready to get some work done for the weekend. Alicia needs to complete her final project. Alex has a deadline to finish his article for the guest column in SB Independent.
They plan to finish both these respective projects at Starbucks in Camino Real Marketplace, a shopping center nearby. On their way to Starbucks they are hoping that there is a place to sit and work. On getting there, they find out that the place is full and it doesn’t seem like any tables will vacate soon.
Disappointed, both step out and see new installations in the open area outside Starbucks. The installation is a seating area with wi-fi password, power sockets and noise cancellation headphones.
The installations are a big help for both and give them the same experience that they would get in Starbucks , minus the waiting.
Storyboard
Exercise 3.1 – Narratives : Anuja Upadhye
5 students from UCSB are hunting for jobs at Camino Real Marketplace. They feel thirsty and stop by at Starbucks to get a beverage. They sit down to catch a breath. The student from Peru named Quinoa Tortilla Chips starts talking about how he misses his home in South America. Another student from Mexico named Holy Guacamole, says “Hey I thought you were from Mexico”. Quinoa says, “I get that a lot, because of my last name. But my mom met my Dad in Peru where they fell in love and got married. I was 8 when we moved here to the States. My roots lay in the ancient South American culture.” Hearing this the two other students says, ” I miss home too.” Quinoa asks them where they are from. Speculous cookies says ” I am from Belgium.” To this Quinoa responds, “Oh is the other student, Brussel Sprouts from Belgium too?”. Speculous shakes his head and says, ” No, he’s from Rome!”. English Toffee says “I am from Britain”. “Oh where the Queen lives!”, exclaim Quinoa and Guacamole. Shy Chamomile just smiles. Guacamole asks her where is was from. Chamomile in her soothing calm tone says, “I’ve travelled a lot of places like Europe, India and Western Asia.” Everyone is amused to hear that. Wise Quinoa then says,” It is amazing to know that each one of us is from such different lands and ended up here in the states”, to which Holy Guacamole says, ” That’s why this place is called a land of immigrants!”

Project 3: Anuja Upadhye
Exercise 2.3 – Geographies- Anuja Upadhye
I decided to do this exercise this morning, when it was quite sunny. I ended up going on a trail that leads to the beach. I enjoyed this exercise as I love to walk around the area I live in. It is quite picturesque once you cross the main street. The instruction exactly did that and took me away and then got me back to the starting point.
Since it was a sunny day, I saw quite a few people outside engaging in recreational activities – cycling, walking their dog, picnic, running. I could feel and see that the season has changed as there were a lot of broken, dried leaves everywhere and pine cones fallen here and there.
I also had a chance to see some wildlife – wild hare and humming birds and monarch butterflies.
In the end I was back to the beginning, to human habitation – I saw an unusually large number of construction cones but no sign of construction workers, I guess they were prepping for taking on the task. 
Project 2: Mapping : Part II : Anuja Upadhye
Part III – Final Map
The feedback from the critique session helped me immensely. I made a bunch of changes to my maps and synthesized into forces that make students visit my observation area. Being a student town and a fairly expensive place to live in, I felt my map should center around how it can be made live-able and affordable for students.

High res image here
Part II – maps of the 5 forces
1. Offices

2. Restaurants

3. Stores

4. Housing Properties

5. Transportation

Exercise 2.2 – Architectures – Anuja Upadhye



Project 2: Mapping: Anuja Upadhye
I decided to observe the marketplace/shopping hub near my house known as Camino Real Marketplace. This shopping center was built in 1998. It has everything from high end restaurants to a movie theatre to a whole sale retail store. The farmer’s market of Goleta is held here on Sundays. This place has people and movement at all times. Following are the forces, according to my observations, that define this place.

Source : Google [due to a massive traffic intersection in between, it wouldn’t be possible to take a picture of this signage, hence the online image)
Forces :
1. Nearby Offices
With the technology hub close by, I found a lot of professionals walking/driving down here for lunch/ coffee. The DMV is also situated here, which also attracts visitors.
2. Restaurants
Since there are a lot of stores and offices nearby, a lot of people are taking their lunch breaks here. These are the only restaurants that are within .5 mile radius. For more options, one needs to drive 10 miles to Santa Barbara ( 20 mins) drive one way.
3. Stores
There are a 4 big grocery stores and about 8-9 stores related to hardware, sports equipment, clothing stores, beauty stores, stationery stores, phone carrier etc. This also attracts a lot of foot and vehicular traffic here. The farmer’s market is also held here.
4. Housing Properties – Pacific Oaks and Hollister Village

Having a shopping and eating complex so close by has encouraged properties to be built here. Hollister Village (image above) was built last year.
5. Transportation – Bus Stops

Buses to and from downtown and to and from the University pick up passengers, students from this complex too.
Exercise 2.1 : : Informations : Anuja Upadhye
I collect maps as souvenirs. Hence, I have maps from all places I have visited so far. This one is from Denali National Park, Alaska. One of the most beautiful places in this country.

Strategies employed :
The map uses icons to represent airstrips, picnic areas, campgrounds, ranger stations. It also uses different kinds of lines to represent unpaved road, primitive road and trails.

2. Color
Color is used effectively to represent Ice and snow, sparse vegetation, Tundra region and dense forest and muskeg.
The line that defines the National Park uses thick green vertical, horizontal or 30 degree axis lines which simplify it for the user to view it.

4, Hierarchy
Hierarchy in typography is employed. Large Italic letters are used to define a vast area, example – Alaska Range, bold and medium sized letters are used to define major areas such as Denali wilderness, National preserve, fine small print of varying sizes and weights is used for riverines, peaks, ranges, roadways etc.

5. Layering
Layering is used to group information. Eg. The point marked as Telakina River is over a sparse vegetation region and is also indicated as a campground through an icon.
Closure- Additional Examples
Exercise 1.3 : CC Tennis, Team : Anuja Maria
Chairs in Anuja’s life this week

This is a chair that can be found in the common area/cafeteria at my work place for employee use. I like to come and sit here when I want some mental peace and focus. It is comfortable, has great back rest and cushioning and does help relax. I don’t spend more than 30 minutes on this. However, it does give some respite from work stress.

This is the chair on which I sit 5-6 hours, 5 days a week. I honestly don’t feel anything for this chair. It’s just something I sit on to do my work. However, I do dislike how much noise it makes every time I move. The noise sometimes even breaks my rhythm and that is quite annoying.

I use this chair when I have to do work at my study table at home. What I like about it is its adjustable height. I like to adjust my chair’s height that is more than my legs, such that my toes are an inch away from the floor.
This chair rotates, which gives me the freedom to put my legs up on the table when I feel like stretching. The back rest is flexible as well. This helps me in laying back when I want to take a quick nap. The arm rests are great and help me rest my elbows, especially when working with mice.

This is the chair I sat on while doing my homework for 281 at a public library. The seat is surprisingly comfortable considering the very little cushioning it appears to have. I did miss having the arm rests as there were times when I didn’t know what to do with my arms while reading. The height is short ( it was in children’s section) but it didn’t bother me much. I was able to sit on it for 2 hours straight.

The driver seat is of a Toyota Camry 2014. This chair is very comfortable has adjustable back rest and seat positioning. This chair brings a sense of responsibility when I am driving with my family. In contrast, it brings me thrill when I am driving alone. I don’t road rage, but high speeds thrill me!

This is again from my Toyota Camry, but the passenger side. I am sure the cushioning and backrest are the same for all the seat in the car, but this particular one relaxes me the most. It has great legroom too. This chair helps me introspect myself and my thoughts and lets me wander into my own world. On the other hand, this seat also turns me into a passive driver!
An object Anuja loves and an object Anuja dislikes
An object I love – Mortar & Pestle

Mortar and Pestle is a tool used in cooking mainly for crushing and grinding spices. It has two main affordances – the first is granted by the curve of the pestle that allows a rocking or grinding motion and the second is simply a “hammering” motion that allows you to pulverize your food. The flat top of the pestle serves as an affordance and a signifier for resting the thumb.

The mortar also has two affordances – the groove at the bottom of the mortar grants the affordance to hold in place. The depth of the mortar serves as an affordance that indicates where the spices will be dropped.

The wide U-shape of the mortar acts as a constraint as the shape doesn’t allow the spices to move around. This also helps the pestle in hitting the target every single time.
The open top of the mortar provides visibility, which lets the user know how much more the spices need to be pounded (status).
An object I dislike – Electric Grinder

I truly and deeply dislike this grinder. It has given me many cooking woes, slowing down my weekly meal planning.
The jar has constraints designed into its bottom which allows it to latch on to the unit. When the jar does latch on to the unit, there is no way the user can know it has. There is no feedback.
The unit overheats when the jar is overloaded with food in it. However, there is no feedback from the unit when it overloads. There should have been a sensor to measure the permissible capacity. There is also no feedback from the machine when it overheats, it just stops working.

There is a certain limit to which the jar can hold liquids. If you exceed it, it squirts it out. There is no visibility inside or outside the jar which would let the user know the liquid limit. There should have been a mark to let the user know they cannot pour in any more liquid.
Strategy: Feedback Loop
Feedback is defined as the information gained about a reaction to a product, which will allow the modification of the product. Source: https://www.albert.io/blog/positive-negative-feedback-loops-biology/
Feedback loop is the response received from a stimuli, which is then fed back to alter the stimuli which in turn tweaks the consequent response or reaction. This process goes on till an equilibrium or desired response has been acquired.
There are two kinds of feedback loops : Positive and Negative. (Universal Principles of Design, pg. 92-93)
Positive Feedback Loop : amplifies system output, resulting in growth or decline. These are effective in creating change but generally result in negative consequence.
Negative Feedback Loop : dampens output, stabilizing the system around an equilibrium point. These are effective for resisting change.
Fly-by-wire control systems use the Feedback loop strategy to perform tasks without pilot input.
Image from source
ONLINE IMAGE

Temperature regulation in humans occurs constantly. Normal human body temperature is approximately 98.6°F. When body temperature rises above this, two mechanisms kick in the body begins to sweat, and vasodilation occurs to allow more of the blood surface area to be exposed to the cooler external environment. As the sweat cools, it causes evaporative cooling, while the blood vessels cause convective cooling. Normal temperature is regained. Should these cooling mechanisms continue, the body will become cold. The mechanisms which then kick in are the formation of goose bumps, and vasoconstriction. Goosebumps in other mammals raise the hair or fur, allowing more heat to be retained. In humans, they tighten the surrounding skin, reducing (slightly) the surface area from which to lose heat. Vasoconstriction ensures that only a small surface area of the veins is exposed to the cooler outside temperature, retaining heat. Normal temperature is regained.
Images from real life

Let’s say you are driving just a little too fast and you pass a digital radar sign that says, “Your Speed Is…” and displays the current speed of your car as you pass. Our first instinct is to press the brake pedal and slow down till we are close to the desired speed.
These signs are one example of a feedback loop. The output of your current behavior (driving too fast) becomes the input for your new behavior (slowing down).
Strategy: Gutenberg Diagram
The Gutenberg diagram describes a general pattern the eyes move through when looking at evenly distributed content stimuli. The pattern applies to text-heavy content. Think pages in a novel or a newspaper.
The Gutenberg diagram divides the layout into 4 quadrants.
- Primary optical area located in the top-left
- Strong fallow area located in the top-right
- Weak fallow area located in the bottom-left
- Terminal area located in the bottom-right
The pattern suggests that the eye will sweep across and down the page in a series of horizontal movements called axes of orientation. Each sweep starts a little further from the left edge and moves a little closer to the right edge. The overall movement is for the eye to travel from the primary area to the terminal area and this path is referred to as reading gravity. (Universal Principles of Design, p.118)
However, as people have started reading on websites, a new eye movement pattern has been identified as the F- shaped pattern, where the lower left corner is actually an area of focus. (Nielsen, 2006)
Another pattern that has been identified is the Z- shaped pattern. (Babich, 2017) A Z-pattern design traces the route the human eye travels when they scan the page— left to right, top to bottom:
- First, people scan from the top left to the top right, forming a horizontal line
- Next, down and to the left side of the page, creating a diagonal line
- Last, back across to the right again, forming a second horizontal line
Resource Example

ONLINE EXAMPLE

REAL LIFE EXAMPLE

Strategy: Recognition Over Recall
There are two types of memory retrieval : recognition and recall.
Recognition refers to our ability to “recognize” an event or piece of information as being familiar, while recall designates the retrieval of related details from memory. (Nielson, 2014).
It is easier to recognize things that we have experienced earlier than having to recall those from memory. For example, when you go to an Italian restaurant, an image or a description of the ingredients of a dish (that you have tasted before) will instantly provide you with cues of how it tasted than when the menu has only the name. Just the name of the dish will make you search your memory for when you had it and how it felt. You may or may not be successful in recalling this.
This concept can be employed to digital interfaces as well. I have experienced this especially when instructing my mother on how to use her smartphone. I have often observed that my mother fails to understand when I ask her to use the “search” function on the phone. I believe, this makes her recall what “search” looks like. But when I tell her to look for the magnifying glass on her screen, she is instantly able to associate and locate the search function. Here, recognition is being used.
Resource Image

Online Image
Real life example
Strategy: Law of Pragnanz
The human eye likes to find simplicity and order in complex shapes – it prevents us from being overwhelmed by information overload. When we see convoluted shapes in a design, the eye simplifies these by transforming them into a single, unified shape (by removing extraneous detail from these shapes).
We humans like to make quick sense of things that would otherwise be upsettingly disordered. We dislike flux and need to find meaning quickly. Luckily, we don’t even have to think about doing this – our eyes have already got there!
The Law of Prägnanz can be described by a number of separate laws of grouping covering proximity, similarity, closure, symmetry, common fate and continuity. Source : http://www.psywww.com/
Images from original source:

Images from online source:

Source: http://www.iconsdb.com/

Source: http://www.mexicolore.co.uk
Images from the real world:


Strategy: Golden Ratio
If you draw a line of a certain length a, and divide it into two parts b and c where b is bigger than c, so that a / b = b / c, then that ratio is the golden ratio. If you draw a rectangle with sides in proportion to the golden ration, then this is called the golden rectangle.
In the golden ratio, a + b is to a as a is to b.
It is often symbolized using phi, after the 21st letter of the Greek alphabet. In an equation form, it looks like this:
a/b = (a+b)/a = 1.6180339887498948420 …
Source : https://www.livescience.com/
Images from Original Source

Images from online Source

Source: https://www.widewalls.ch
Images froM real Life

Strategy: Fitt’s Law
Fitt’s law states that it’s faster to hit larger targets closer to you than it is to hit smaller targets further away from you. As the distance increases, movement takes longer and as the size decreases selection again takes longer, more errors will occur reaching the target due to speed-accuracy trade off.
Source https://www.interaction-design.org
Original Source Example
Drop down menus – Selecting options within linear menus, whether vertical (e.g. dropdown menus) or horizontal (e.g. top-level navigation), takes longer than clicking options in pie menus – where choices are arranged in a circle. Traveling distance is the same for all options in pie menus, unlike linear menus where distance increases the further along or down the list of options the user goes. In addition, the size of target areas is large in the pie menu, with the wedge-shaped buttons affording a larger margin for error when moving the cursor.
Online Example
This page has a wonderful interactive exercise to understand what Fitts is talking about. Just take the test, don’t worry about the results.


REAL life example

The brake pedal in cars is bigger than the accelerator pedal. It is also closer to you, which makes it faster and easier to hit in emergencies. Also note, the parking brake (extreme left) is the farthest and the smallest. The distance and the size of the pedal makes it difficult to reach out – hence if you do need to use it, you must make a conscious effort to do so. This is not what Fitts’ law proposes, but the converse of his law is helpful as well.
Strategy: Figure Ground Relationship
Figure Ground Relationship is one of the many principles of Gestalt principles of perception. According to Gestalt, the humans perceptually separate stimuli into figure or ground. In simple words, elements are perceived as either figures (distinct elements of focus) or ground (the background or landscape on which the figures rest).
The objects in focus are figure , also known as positive shape. These are easily discernible as a shape. The background or the areas and shapes created between figures are known as ground or negative shape. The ground is shapeless. (Landa, Robin 2011)
When the figure-ground of the composition is clear, relationship is balanced, the figure receives more attention from the viewer. When the relationship is unbalanced, the stimuli appears ambiguous and can be interpreted differently. The interpretation then alternates between figure and ground.
Images from the original resource (Universal Principles of design):


Hope For Peace by Ronald J. Cala II : The designer creates a figure/ground reversal, where the negative shapes are also identifiable as positive images – a dove between the two girls.
Images found online:

Romeo and Juliet: Lanny Somese : A heart and dagger are created in the negative spaces of the girl and the boy.

Source : https://www.instagram.com/
Images From real life


Histories: Anuja Upadhye
René Magritte


Animade – London

Salvador Dali



















