Exercise 3.2 : Personas :: Anuja Upadhye

Persona
Primary Persona

Secondary Persona

Scenario

Alicia and Alex are ready to get some work done for the weekend. Alicia needs to complete her final project. Alex has a deadline to finish his article for the guest column in SB Independent.

They plan to finish both these respective projects at Starbucks in Camino Real Marketplace, a shopping center nearby. On their way to Starbucks they are hoping that there is a place to sit and work. On getting there, they find out that the place is full and it doesn’t seem like any tables will vacate soon.

Disappointed, both step out and see new installations in the open area outside Starbucks. The installation is a seating area with wi-fi password, power sockets and noise cancellation headphones.

The installations are a big help for both and give them the same experience that they would get in Starbucks , minus the waiting.

Storyboard

Exercise 3.1 – Narratives : Anuja Upadhye

5 students from UCSB are hunting for jobs at Camino Real Marketplace. They feel thirsty and stop by at Starbucks to get a beverage. They sit down to catch a breath. The student from Peru named Quinoa Tortilla Chips starts talking about how he misses his home in South America. Another student from Mexico named Holy Guacamole, says “Hey I thought you were from Mexico”. Quinoa says, “I get that a lot, because of my last name. But my mom met my Dad in Peru where they fell in love and got married. I was 8 when we moved here to the States. My roots lay in the ancient South American culture.” Hearing this the two other students  says, ” I miss home too.” Quinoa asks them where they are from. Speculous cookies says ” I am from Belgium.” To this Quinoa responds, “Oh is the other student, Brussel Sprouts from Belgium too?”.  Speculous shakes his head and says, ” No, he’s from Rome!”. English Toffee says “I am from Britain”. “Oh where the Queen lives!”, exclaim Quinoa and Guacamole. Shy Chamomile just smiles. Guacamole asks her where is was from. Chamomile in her soothing calm tone says, “I’ve travelled a lot of places like Europe, India and Western Asia.” Everyone is amused to hear that. Wise Quinoa then says,” It is amazing to know that each one of us is from such different lands and ended up here in the states”, to which Holy Guacamole says, ” That’s why this place is called a land of immigrants!”

Exercise 2.3 – Geographies- Anuja Upadhye

I decided to do this exercise this morning, when it was quite sunny. I ended up going on a trail that leads to the beach. I enjoyed this exercise as I love to walk around the area I live in. It is quite picturesque once you cross the main street. The instruction exactly did that and took me away and then got me back to the starting point.

Since it was a sunny day, I saw quite a few people outside engaging in recreational activities – cycling, walking their dog, picnic, running. I could feel and see that the season has changed as there were a lot of broken, dried leaves everywhere and pine cones fallen here and there.

I also had a chance to see some wildlife – wild hare and humming birds and monarch butterflies.

In the end I was back to the beginning, to human habitation – I saw an unusually large number of construction cones but no sign of construction workers, I guess they were prepping for taking on the task. 

Project 2: Mapping : Part II : Anuja Upadhye

Part III – Final Map

The feedback from the critique session helped me immensely. I made a bunch of  changes to my maps and synthesized into forces that make students visit my observation area. Being a student town and a fairly expensive place to live in, I felt my map should center around how it can be made live-able and affordable for students.

High res image here

Part II – maps of the 5 forces

1. Offices

Office buildings around the area

2. Restaurants

Restaurants in the area

3. Stores

Grocery Stores, miscellaneous stores and Farmer’s market

4. Housing Properties

Housing properties

5. Transportation

Bus stops that take passengers from Goleta to Santa Barbara Downtown and back. These are also well connected to the University

 

 

Project 2: Mapping: Anuja Upadhye

I decided to observe the marketplace/shopping hub near my house known as Camino Real Marketplace. This shopping center was built in 1998. It has everything from high end restaurants to a movie theatre to a whole sale retail store. The farmer’s market of Goleta is held here on Sundays. This place has people and movement at all times. Following are the forces, according to my observations, that define this place.

Camino Real Marketplace – Goleta,
Source : Google [due to a massive traffic intersection in between, it wouldn’t be possible to take a picture of this signage, hence the online image)

Forces :

1.  Nearby Offices

With the technology hub close by, I found a lot of professionals walking/driving down here for lunch/ coffee. The DMV is also situated here, which also attracts visitors.

2. Restaurants 

Since there are a lot of stores and offices nearby, a lot of people are taking their lunch breaks here. These are the only restaurants that are within .5 mile radius. For more options, one needs to drive 10 miles to Santa Barbara ( 20 mins) drive one way.

3. Stores

There are a 4 big grocery stores and about 8-9 stores related to hardware, sports equipment, clothing stores, beauty stores, stationery stores, phone carrier etc. This also attracts a lot of foot and vehicular traffic here. The farmer’s market is also held here.

4. Housing Properties – Pacific Oaks and Hollister Village

Having a shopping and eating complex so close by has encouraged properties to be built here. Hollister Village (image above) was built last year.

5. Transportation – Bus Stops

Bus Stops near the area

Buses to and from downtown and to and from the University pick up passengers, students from this complex too.

Exercise 2.1 : : Informations : Anuja Upadhye

I collect maps as souvenirs. Hence, I have maps from all places I have visited so far. This one is from Denali National Park, Alaska. One of the most beautiful places in this country.

Strategies employed :

1.Iconic Representation

The map uses icons to represent airstrips, picnic areas, campgrounds, ranger stations. It also uses different kinds of lines to represent unpaved road, primitive road and trails.

Iconic representation

2. Color

Color is used effectively to represent Ice and snow, sparse vegetation, Tundra region and dense forest and muskeg.

3. Orientation Sensitivity

The line that defines the National Park uses thick green vertical, horizontal or 30 degree axis lines which simplify it for the user to view it.

Orientation Sensitivity

4, Hierarchy

Hierarchy in typography is employed. Large Italic letters are used to define a vast area, example – Alaska Range, bold and medium sized letters are used to define major areas such as Denali wilderness, National preserve, fine small print of varying sizes and weights is used for riverines, peaks, ranges, roadways etc.

Layering and Hierarchy

5. Layering

Layering is used to group information. Eg. The point marked as Telakina River is over a sparse vegetation region and is also indicated as a campground through an icon.

Chairs in Anuja’s life this week

 

A chair at work in the cafeteria, brand -unknown

This is a chair that can be found in the common area/cafeteria at my work place for employee use. I like to come and sit here when I want some mental peace and focus. It is comfortable, has great back rest and cushioning and does help relax.  I don’t spend more than 30 minutes on this. However, it does give some respite from work stress.

Office chair

This is the chair on which I sit 5-6 hours, 5 days a week. I honestly don’t feel anything for this chair. It’s just something I sit on to do my work. However, I do dislike how much noise it makes every time I move. The noise sometimes even breaks my rhythm and that is quite annoying.

Home study chair

I use this chair when I have to do work at my study table at home. What I like about it is its adjustable height. I like to adjust my chair’s height that is more than my legs, such that my toes are an inch away from the floor.

This chair rotates, which gives me the freedom to put my legs up on the table when I feel like stretching. The back rest is flexible as well. This helps me in laying back when I want to take a quick nap. The arm rests are great and help me rest my elbows, especially when working with mice.

Chair at the public library

This is the chair I sat on while doing my homework for 281 at a public library. The seat is surprisingly comfortable considering the very little cushioning it appears to have. I did miss having the arm rests as there were times when I didn’t know what to do with my arms while reading. The height is short ( it was in children’s section) but it didn’t bother me much. I was able to sit on it for 2 hours straight.

Driver’s seat of my car

The driver seat is of a Toyota Camry 2014. This chair is very comfortable has adjustable back rest and seat positioning. This chair brings a sense of responsibility when I am driving with my family. In contrast, it brings me thrill when I am driving alone. I don’t road rage, but high speeds thrill me!

Passenger seat, next to driver’s seat

This is again from my Toyota Camry, but the passenger side. I am sure the cushioning and backrest are the same for all the seat in the car, but this particular one relaxes me the most. It has great legroom too. This chair helps me introspect myself and my thoughts and lets me wander into my own world. On the other hand, this seat also turns me into a passive driver!

An object Anuja loves and an object Anuja dislikes

An object I love – Mortar & Pestle

Mortar and Pestle – Mortar is the bowl and Pestle is the long rounded tool placed inside the bowl (mortar)

Mortar and Pestle is a tool used in cooking mainly for crushing and grinding spices.  It has two main affordances – the first is granted by the curve of the pestle that allows a rocking or grinding motion and the second is simply a “hammering” motion that allows you to pulverize your food. The flat top of the pestle serves as an affordance and a signifier for resting the thumb.

Two main affordances of the pestle- grinding motion and pounding motion

The mortar also has two affordances – the groove at the bottom of the mortar grants the affordance to hold in place. The depth of the mortar serves as an affordance that indicates where the spices will be dropped.

The wide U-shape of the mortar serves as a physical constraint

The wide U-shape of the mortar acts as a constraint as the shape doesn’t allow the spices to move around. This also helps the pestle in hitting the target every single time.

The open top of the mortar provides visibility, which lets the user know how much more the spices need to be pounded (status).

An object I dislike – Electric Grinder

I truly and deeply dislike this grinder. It has given me many cooking woes, slowing down my weekly meal planning.
The jar has constraints designed into its bottom which allows it to latch on to the unit. When the jar does latch on to the unit, there is no way the user can know it has. There is no feedback.

The unit overheats when the jar is overloaded with food in it. However, there is no feedback  from the unit when it overloads. There should have been a sensor to measure the permissible capacity.  There is also no feedback from the machine when it overheats, it just stops working.

The jar does not have any marking to indicate the limit liquids can be poured into it.

There is a certain limit to which the jar can hold liquids. If you exceed it, it squirts it out. There is no visibility inside or outside the jar which would let the user know the liquid limit. There should have been a mark to let the user know they cannot pour in any more liquid.

Strategy: Feedback Loop

Feedback is defined as the information gained about a reaction to a product, which will allow the modification of the product. Source: https://www.albert.io/blog/positive-negative-feedback-loops-biology/

Feedback loop is the response received from a stimuli, which is then fed back to alter the stimuli which in turn tweaks  the consequent response or reaction. This process goes on till an equilibrium or desired response has been acquired.

There are two kinds of feedback loops : Positive and Negative. (Universal Principles of Design, pg. 92-93)

Positive Feedback Loop : amplifies system output, resulting in growth or decline. These are effective in creating change but generally result in negative consequence.
Negative Feedback Loop :  dampens output, stabilizing the system around an equilibrium point. These are effective for resisting change.

Fly-by-wire control systems use the Feedback loop strategy to perform tasks without pilot input.

Image from source
ONLINE IMAGE
The process of temperature regulation in humans is a negative feedback loop. Source : https://www.albert.io/blog/positive-negative-feedback-loops-biology/

Temperature regulation in humans occurs constantly. Normal human body temperature is approximately 98.6°F. When body temperature rises above this, two mechanisms kick in the body begins to sweat, and vasodilation occurs to allow more of the blood surface area to be exposed to the cooler external environment. As the sweat cools, it causes evaporative cooling, while the blood vessels cause convective cooling. Normal temperature is regained. Should these cooling mechanisms continue, the body will become cold. The mechanisms which then kick in are the formation of goose bumps, and vasoconstriction. Goosebumps in other mammals raise the hair or fur, allowing more heat to be retained. In humans, they tighten the surrounding skin, reducing (slightly) the surface area from which to lose heat. Vasoconstriction ensures that only a small surface area of the veins is exposed to the cooler outside temperature, retaining heat. Normal temperature is regained.

Images from real life
Feedback loop and Speed Radars.

Let’s say you are driving just a little too fast and you pass a digital radar sign that says, “Your Speed Is…” and displays the current speed of your car as you pass. Our first instinct is to press the brake pedal and slow down till we are close to the desired speed.

These signs are one example of a feedback loop. The output of your current behavior (driving too fast) becomes the input for your new behavior (slowing down).

 

Strategy: Gutenberg Diagram

The Gutenberg diagram describes a general pattern the eyes move through when looking at evenly distributed content stimuli. The pattern applies to text-heavy content. Think pages in a novel or a newspaper.

The Gutenberg diagram divides the layout into 4 quadrants.

  • Primary optical area located in the top-left
  • Strong fallow area located in the top-right
  • Weak fallow area located in the bottom-left
  • Terminal area located in the bottom-right

The pattern suggests that the eye will sweep across and down the page in a series of horizontal movements called axes of orientation. Each sweep starts a little further from the left edge and moves a little closer to the right edge. The overall movement is for the eye to travel from the primary area to the terminal area and this path is referred to as reading gravity. (Universal Principles of Design, p.118)

However, as people have started reading on websites, a new eye movement pattern has been identified as the F- shaped pattern, where the lower left corner is actually an area of focus. (Nielsen, 2006)

Another pattern that has been identified is the Z- shaped pattern. (Babich, 2017) A Z-pattern design traces the route the human eye travels when they scan the page— left to right, top to bottom:

  • First, people scan from the top left to the top right, forming a horizontal line
  • Next, down and to the left side of the page, creating a diagonal line
  • Last, back across to the right again, forming a second horizontal line
Resource Example
Gutenberg Diagram explained.
ONLINE EXAMPLE
The logo and value propositions are placed in the first quadrant. A phone number (Secondary means of conversion) is in the strong fallow area. We conclude with a call to action in the terminal area. Source : http://www.clicksandclients.com/
REAL LIFE EXAMPLE
Books often employ the Gutenberg Diagram for visualization. The copy lies predominantly in the upper-left corner, where the Western eye first enters the page (Gutenberg Diagram). The angle of the figure’s body and the robe pull the eye to its preferred exit at the lower-right corner. Though very small, the face manages to capture our attention. The outstretched arm and the direction of the gaze work as convergence tools that direct our eyes toward the title.

Strategy: Recognition Over Recall

There are two types of memory retrieval : recognition and recall.

Recognition refers to our ability to “recognize” an event or piece of information as being familiar, while recall designates the retrieval of related details from memory. (Nielson, 2014).

It is easier to recognize things that we have experienced earlier than having to recall those from memory. For example, when you go to an Italian restaurant, an image or a description of the ingredients of a dish (that you have tasted before) will instantly provide you with cues of how it tasted than when the menu has only the name. Just the name of the dish will make you search your memory for when you had it and how it felt. You may or may not be successful in recalling this.

This concept can be employed to digital interfaces as well. I have experienced this especially when instructing my mother on how to use her smartphone. I have often observed that my mother fails to understand when I ask her to use the “search” function on the phone. I believe, this makes her recall what “search” looks like. But when I tell her to look for the magnifying glass on her screen, she is instantly able to associate and locate the search function. Here, recognition is being used.

Resource Image
Bing has a link to the user’s search history. The link helps users remember previous searches. (Nielson, 2014)
Online Image
Real life example

Strategy: Law of Pragnanz

The human eye likes to find simplicity and order in complex shapes – it prevents us from being overwhelmed by information overload. When we see convoluted shapes in a design, the eye simplifies these by transforming them into a single, unified shape (by removing extraneous detail from these shapes).

We humans like to make quick sense of things that would otherwise be upsettingly disordered. We dislike flux and need to find meaning quickly. Luckily, we don’t even have to think about doing this – our eyes have already got there!

The Law of Prägnanz can be described by a number of separate laws of grouping covering proximity, similarity, closure, symmetry, common fate and continuity. Source : http://www.psywww.com/

Images from original source:
In the first illustration, one can see a rider on a horse despite the fact that major portions of the figure are missing. This is called closure because the perceptual system closes the gaps needed to perceive a familiar form automatically. The second example–the triangle behind the ball–illustrates the effect of symmetry and also continuity. Symmetry is present because the left and right halves of the triangle are mirror images of each other, so we naturally assume they are part of the same object. Continuity is illustrated because we assume the bottom edge of the triangle continues behind the ball. The third example, the broken circle, illustrates continuity. The elements are seen as a circle rather than just line segments, because the segments are lined up in a continuous curve. The same figure illustrates closure because the continuity encourages us to fill in the gaps and see a circle. The fourth example shows similarity, because we group similar items together. If you can make out the X’s and O’s (not easy on a very small display) you will tend to see four columns rather than four rows. The fifth and last example shows the law of proximity or closeness. It is easier to see four rows rather than four columns, when the elements making up the rows are closer together.
Images from online source:
Iconography – Icon used on digital devices to represent “EDIT” function

Source: http://www.iconsdb.com/

The folklore of “A Rabbit in the Moon”

Source: http://www.mexicolore.co.uk

Images from the real world:
This is an image I took of a rock covered in moss. The placement of the moss is almost random but due to the way we perceive (Law of Pragnanz) I see a smiling face in it.
Different shapes used to create an icon for the bike lanes as seen in University of Southern California, Los Angeles.

 

Strategy: Golden Ratio

If you draw a line of a certain length a, and divide it into two parts b and c where b is bigger than c, so that a / b = b / c, then that ratio is the golden ratio. If you draw a rectangle with sides in proportion to the golden ration, then this is called the golden rectangle.

In the golden ratio, a + b is to a as a is to b.

It is often symbolized using phi, after the 21st letter of the Greek alphabet. In an equation form, it looks like this:

a/b = (a+b)/a = 1.6180339887498948420 …

Source : https://www.livescience.com/

Images from Original Source
The Pyramids of Giza, built between 2589 and 2504 BC. In the Great Pyramid of Giza, the length of each side of the base is 756 feet with a height of 481 feet. The ratio of the base to the height is roughly 1.5717, which is close to the Golden ratio.
Images from online Source
The design of musical instruments, such as a violin follows the golden number

Source: https://www.widewalls.ch

Images froM real Life
The page spread of the Universal Principle os design are close to the Golden Ratio. The page height by page width equals 1.7

Strategy: Fitt’s Law

Fitt’s law states that it’s faster to hit larger targets closer to you than it is to hit smaller targets further away from you.  As the distance increases, movement takes longer and as the size decreases selection again takes longer, more errors will occur reaching the target due to speed-accuracy trade off.

Source https://www.interaction-design.org

Original Source Example

Drop down menus – Selecting options within linear menus, whether vertical (e.g. dropdown menus) or horizontal (e.g. top-level navigation), takes longer than clicking options in pie menus – where choices are arranged in a circle. Traveling distance is the same for all options in pie menus, unlike linear menus where distance increases the further along or down the list of options the user goes. In addition, the size of target areas is large in the pie menu, with the wedge-shaped buttons affording a larger margin for error when moving the cursor.

Online Example

This page has a wonderful interactive exercise to understand what Fitts is talking about. Just take the test, don’t worry about the results.

What Apple does well : Mac  does a good job employing Fitts law to the task bar/ dock. When you hover over the dock, the icons magnify, making it easier and faster for the user to make a selection.
What Apple doesn’t do well: Here, Mac OS does not apply Fitt’s law in the close/minimize button for each window. The buttons are designed to be very small and round, making them very hard to click.
REAL life example

The brake pedal in cars is bigger than the accelerator pedal. It is also closer to you, which makes it faster and easier to hit in emergencies. Also note, the parking brake (extreme left) is the farthest and the smallest. The distance and the size of the pedal makes it difficult to reach out – hence if you do need to use it, you must make a conscious effort to do so. This is not what Fitts’ law proposes, but the converse of his law is helpful as well.

Strategy: Figure Ground Relationship

Figure Ground Relationship is one of the many principles of Gestalt principles of perception.  According to Gestalt, the humans perceptually separate stimuli into figure or ground. In simple words, elements are perceived as either figures (distinct elements of focus) or ground (the background or landscape on which the figures rest).

The objects in focus are figure , also known as positive shape. These are easily discernible as a shape. The background or the areas and shapes created between figures are known as ground or negative shape. The ground is shapeless. (Landa, Robin 2011)

When the figure-ground of the composition is clear, relationship is balanced, the figure receives more attention from the viewer. When the relationship is unbalanced, the stimuli appears ambiguous and can be interpreted differently. The interpretation then alternates between figure and ground.

Images from the original resource (Universal Principles of design):
Initially, there is no stable relationship in this image. However, after a moment, the Dalmatian pops out and the figure-ground relationship stabilizes.
Hope For Peace : Ronald J. Cala II

Hope For Peace by Ronald J. Cala II : The designer creates a figure/ground reversal, where the negative shapes are also identifiable as positive images – a dove between the two girls.

Images found online:
Romeo and Juliet

Romeo and Juliet: Lanny Somese : A heart and dagger are created in the negative spaces of the girl and the boy.

Instagram Feed – This webpage is a good example of figure-ground relationship. The figure (the feed) has a definite shape, it seems closer with clear location in space. Whereas, the background appears shapeless – it doesn’t have any boundaries. The only boundary is the screen within which it fits in. It also appears farther away. When we look at the page, the focus is on the logo, news feed- images, icons and the text.

Source : https://www.instagram.com/

Images From real life
The text on the blue bottle becomes the focus (figure), while the bottle surface (ground) sits in the background.
The pattern on this dress successfully demonstrates figure-ground relationship. The white pattern (figure) is in focus and the black background (ground) appears further away and has no definite shape.