Exercise 3.2: Personas, Ken Mead

Persona

persona of Sarah

Scenario

Sarah, clad in a raincoat and waterproof shoes is walking her dog near Green Lake Park. She is lamenting needing to take her dog out in the miserable weather when she sees an unusual structure emanating light near the big entryway near the south end of the park. She sees people gathered underneath, looking up, taking pictures. A child is running at full sprint underneath, delighting in seeing the structure react to his movement.

She walks toward it to investigate. Sarah loops the dog leash over her wrist and takes her phone from her pocket. She opens Instagram, points her phone upward and captures the canopy of umbrellas above her. “Beautiful art at Green Lake Park. Keeping us dry!” she posts with the photo.

At home later that evening, she looks back at her post which now has 68 likes and comments from her friends. The comments read “Wow!” and “Wish I lived in Seattle! Miss you!”

Storyboard

storyboard of sarah

Ken Mead: Narratives, Part 2

man sitting down feeding a goose

Green Lake Park, Seattle
Saturday, November 24 | 4:37 pm

close up of goose

…and then she says to me, ‘I’ll take a gander if I want to!’

Mmm hmm.

Man's face

close up of goose

Yeah, she was a real firecracker. Name was Cayenne, if you can believe it. You ever been in love, Carl?

…have I been…say, don’t you want this piece of bread?

Man's face

close up of goose

That’s what I like about you, Carl. No nonsense. Get right to the point. People these days have got too many choices. Slows them down. Tires ’em out. I grew up next to a farm. You know what those farmers in Ottawa drank, Carl? Milk. Just the good ‘ol fashioned white stuff. Nobody thought about whether they wanted 2% or fat-free. I don’t gripe over whether somebody’s got sourdough or whole-wheat. Someone’s giving me bread, I’ll eat it, Carl. No questions.

…ah, yeah, well so, I can hold my hand a bit lower if it’s not easy for you to reach…

Man's face

close up of goose

You’re doing great, Carl.

close up of a duck

Can I get some down here?

close up of goose

Waddles, don’t be greedy. You ate that kid’s waffle cone earlier.

I’ll just, uh, drop it on the ground here and you guys can sort it out.

Man's face

close up of goose

Waddles…don’t even think about it. Anyway, bread is bad for the duck gut.  I read it on Huff Po.

close up of a duck

Fancy you saying that, Mr. bread-is-bread.

…I’ll just, uh, leave you two and…

Man's face

close up of goose

You leaving that bread, too, Carl?

I think I should take up fishing.

Man's face

Exercise 2.3, Geographies: Ken Mead

sketch of a walk in Seattle

This exercise was refreshing, and got me thinking about how much activity we miss in our routine transportation every day.  We might say we know a neighborhood because we’ve lived there for six or seven years, as I have, but I discovered today new houses, trees, structures, and activities that took place just a couple blocks from me.

This exercise was also frustrating because I struggle with making my doodles look representative or at least pretty. So it was hard to capture the feeling (let along the nuances) of the neighborhood.

As with Melissa’s class, this psychographic map I think says as much or more about the observer that it does the area. There the experiences I didn’t sketch because they didn’t catch my eye as interesting, or were too difficult or time intensive to draw. And there were countless things I don’t know that I missed. And, like a game of telephone pictionary, someone looking at my map is going to imagine the walk differently too. This exercise did get me thinking about how maps often leave out the more experiential elements of a geography and got me thinking about how to incorporate those in our mapping project.

Project 2 – Mappings – Ken Mead

Mappings: Green Lake, Seattle

Final Map

November 20, 2018

View PDF

For the final version of the map, I incorporated feedback from the previous iteration to strengthen the communication of the forces at play. I simplified the movement into walking and running, and added the dimension of most-frequented paths. The noise level was illustrated over a threshold so only the loudest areas were represented. I also represented these as circles that radiate outward from the center, as sound travels in the real world. Trees are separated from grass and shrubbery. Finally, the entire map was vectorized which simplified the image and communicated the forces more directly.

If I took this map myself, I might use it if I wanted to know popular running routes along the lake or be compelled to investigate areas where the noise level is high. There is probably a lot of activity there. Or perhaps I’d want peace and solitude and go where the noise level is low. I’d know to look at the popular photo spots for scenic views.

Part 3: Combined Map

Version: Nov 13, 2018

map of green lake in Seattle showing forces like noise, photographers and traffic

Part 2: Five Forces, Five Maps

Force 1: Tree Cover and Shade

Force 2: Noise Level

Force 3: Amateur Photographers

Force 4: Foot Traffic

Force 5: People Sitting  

Part 1: Description of Five Forces

Force 1:  Noisiness vs solitude

One of the things that makes Green Lake a great park is the diversity of activities that happen there. I noticed the sounds change a lot depending on where you’re placed in the park. If you’re near the playground, there are the excited yelps of kids. Standing near the tennis courte you hear the thwop of the tennis ball being hit back and forth. Other parts of the park are more serene with the lake water gently lapping at the lake and the ducks calling over the water.

children running and playing in a field

trees lining a lake

Force 2: Wheel-based mobility (vs feet)

During my observation I saw the following types of transportation around Green Lake: walking, driving, rollerblading, skateboarding (both manual and electric), biking, and pushing baby buggies.

person jogging and person biking

a sign marking feet vs wheels

Force 3: Cellphone Photographers

Every time I am at Green Lake I always witness amateur photographers taking photos. Usually it’s of the lake. It would be interesting to map which areas photographers are naturally drawn to. One of my observations I found a lady stooped over some mushrooms on the ground.

a man taking photos of a lake

lady taking a photo of mushrooms

Force 4: Open vs Canopied Spaces

The multitude of trees is a prominent feature of Green Lake Park. The density and placement of the trees naturally creates some spaces that are covered in a canopy of trees, whereas other places—the sports field for example—are wide open.

a soccer field

tree lined park

Force 5: Sedentary vs Active

The many benches around Green Lake offered people an opportunity to sit and be still. But it wasn’t just the benches where people decided to sit. The sports field had people running around as part of a soccer game, but also had people sitting quietly on a blanket.

man sitting down feeding a goose

woman running on gravel path

Informations, Part 2: Ken Mead

zoomed out version of Seattle map
A map of Seattle neighborhoods I found at the airport
zoom in of Seattle neighborhood map showing downtown
The map overlays sub-neighborhoods and uses numbers to refer to a key with the general neighborhood areas.

I picked up this map of Seattle neighborhoods in my local airport coming back from a trip. It layers various graphical elements like surface streets, and neighborhood borders, with textual elements like neighborhood names and numbers that refer to a key.  Color is a central organizing principle

One of the frustrations I find with this map is its poor use of proximity: the map overlays almost all of its information about neighborhoods directly on the geography of the map but isolates the general neighborhood areas in a key off to the side.

 

A key showing general Seattle neighborhood areas
One of the frustrations is that the map isolates the general neighborhood area names in a small key to the side

Choosing to place the “general neighborhood areas” (e.g. Downtown, Capitol Hill, University District)  disrupts hierarchy. These areas are at the highest level of organization on the map, but the small, out-of-the-way key does not communicate their importance.

Overall, I still enjoy viewing this map as it sparks my curiosity to learn more about the history behind the names of these neighborhoods in my city.

Objects, Part 1: Ken Mead

Front of Bose SoundLink Mini

AN OBJECT I LOVE is my Bose SoundLink Mini, a small, portable Bluetooth speaker that sits atop a charging cradle.

Apart from the great sound quality for its size, I love the care that went into the little design details.

top of Bose SoundLink MiniIts buttons afford being easily located even in the dark since the volume buttons are raised and the power button is flush to the left raised edge.

It uses a small signifier of a green battery icon to indicate it is fully charged, and a yellow pulsing icon to indicate it is charging.

Charging cradle of Bose SoundLink MiniI appreciate the audio feedback – when removed from the cradle, it emits two soft beeps in a falling tone. When reconnected to power, it emits the beeps in a rising tone.

The fact the charger can plug directly into the dock means it affords easy removal when I want to take the speaker with me. No need to unplug anything. Just lift and go.

 

samsung microwave

AN OBJECT I HATE is this Samsung microwave. It stings, because I picked it out of many, carefully reading reviews online.

There’s a habituation my housemates and I have about how a microwave works and the fact this one works very differently frequently causes a breakdown by needing to think hard about the system’s function.

close up of microwave start buttonMost of us are used to typing in the time we’d like to microwave something through a numerical keypad, then pressing the start button.  This microwave dispatches with the numerical keypad, requiring you first to press Start on the microwave (which begins microwaving with 30 seconds on the timer), and then have you rotate the dial to increase the time in 30-second increments.

Not only does this violate the cognitive model of the order we should take (we aren’t used to pressing Start before we enter a cook time), it also makes it challenging to figure out the total cook time.

Let’s say I’m trying to microwave something for 2 minutes. By the time I have pressed start and rotated the dial forward, the time reads 1:57. It puts a non-trivial amount cognitive load on me to do the math and realize I should stop rotating the dial. Worse, if I go too far, and take two seconds to get back, I now have to realize that 1:55 is the correct place for a 2 minute total cook time.

Objects, Part 2: Ken Mead

Chairs in my life

At Home

The funny thing about living in a shared house is how many chairs we accumulate. Housemates move in, bring chairs, and often leave some behind.

dining room chairsDining room chairs

Cranz noted the power dynamics at play with various chairs. This is definitely true of the dining room chairs. The white wooden ones are squeaky and falling apart—my roommates avoid them unless they are the last ones left. The ones with the carpeted seats are stout and solid. They are the preferred chair.

bar stool chairsBar stool chairs

Like our dining room table, there are two different chair styles at the counter. The placement is indicative of their use – the wicker chairs on the left hardly get any use. When I sit in them, I feel short and insignificant. The black chairs sit taller and place you at a near parity in height with a person standing upright in the kitchen. It makes you feel like peers when having a conversation.

a plush living room couchLiving room couch

Guests either love our hate these couches. They either think it is very comfortable, or they detest that it is swallowing them up. These couches afford being a couch-potato. Their deep cushions and copious amount of fabric feels as if you’re laying in a bed in the living room. Great for TV marathons and lazy Sundays.

couch sitting on outside porchOutdoor couch

Frequently dusty and in disrepair, but pleasant for sunny afternoon reading and late-night reminiscing under the stars. By virtue of its placement on our porch, this sofa acts more like seat in the public space. You will both observe and be observed by the people on the street and the houses across the way.

an office chairOffice chair

I have mixed feelings when I sit in this chair. It’s the most “professional” chair in the house and clearly communicates “office work” which is how I use it (I work from home). On the other hand, a few years ago, the corner was ripped while I was moving it, exposing the cheap yellow foam cushion underneath. When strangers see this chair I get self-conscious It looks like I’m a hard working professional from one angle, but if they see the rip will they think I’m too cheap to buy a proper office chair?

drummer chair sitting in front of pianoPiano chair (drummers seat)

This is the chair my parents bought me a few years into taking piano lessons as a kid. It is actually designed for a drummer – its design affords quickly swiveling around in a circular motion, not something you need to do when playing piano. This chair makes me feel good. It has a social aspect to it. When there are guests over, I find it easy to adjust where I am pointing myself to square up to whoever is speaking.

a toilet raised on multiple platforms“The Throne”

The amazing thing about our downstairs toilet is that it is actually raised on two separate platforms. Guests comment on this without fail when they see it for the first time—placing the lowest form of a chair on a pedestal.

Out

seat of honda civicHonda Civic chair

This “chair” is pure utility. There’s nothing luxurious about it but it gets the job done. The interesting thing about car seats as chairs is how often people use car seats as storage for their things (we don’t often stack stuff on chairs at home we use frequently). I tend to drive a lot of people around, so I like to keep the interior empty. People comment that for such an old car, I keep it clean. I think part of what they are noticing is that I’ve prioritized keeping the car seats able to be sat in.

seat cushions in a cafeCloth cushion at local café

This is a “chair” of the people. It’s best not to think about how many people have sat in it, or when it was last washed.

Team 7 Principle #6: Progressive Disclosure

Progressive disclosure is the act of showing a person only the most important, relevant, or user-requested information to accomplish their task, while leaving other information available but concealed. In interaction design, it is an attempt to balance the user’s competing desires for simplicity in use and robustness in features. Progressive disclosure can also be used in the physical world to have someone perceive a complex system or activity more simply such as labyrinthine attraction lines at Disneyland concealing the full length of the line.

Progressive disclosure is particularly useful for efficient learning, as less relevant information is concealed, while more relevant and timely information is revealed when needed.

Examples

sketching showing a line for an amusement park attraction
Example 1: Progressive disclosure is used in theme park attraction ride lines to minimize the perceived complexity and length of the line. Credit: Universal Principles of Design.
three iPhone screens showing how a user enables wifi
Example 2: Spreading information through multiple screens helps reduce information overload and guides the user to complete their task: here, turning on Wifi and selecting a network. Credit: John Duncan, Apple.

A Keynote presentation showing image styles

A Keynote presentation showing text styles
Example 3: I particularly like the way the presentation software Keynote uses progressive disclosure to show only the editing tools relevant to the object selected on screen. Rarely, if ever, do I need to go into the program’s menu bar. Credit: Apple.

Works Cited

  1. Duncan, J. (2017, May 2). Design technique: Progressive Disclosure. Retrieved October 17, 2018, from https://medium.muz.li/design-technique-progressive-disclosure-1980def8dc97
  2. Lidwell, W., Holden, K., & Butler, J. (2010). Universal principles of design: 125 ways to enhance usability, influence perception, increase appeal, make better design decisions, and teach through design ; [25 additional design principles ] (rev. and updated). Beverly, Mass: Rockport Publ.
  3. Progressive Disclosure. (n.d.). Retrieved October 17, 2018, from https://www.nngroup.com/articles/progressive-disclosure/

Team 7 Principle #5: Signifiers

Signifiers use marks, sounds and other indicators to communicate appropriate actions or behavior for a user to take. Signifiers can be intentional on the part of the designer (like highlighting an important button) or unintentional (like plates stacked the sink communicating that is a place people can leave them).  

Many people confuse affordances for signifiers. Whereas an affordance describes all possible actions a user may take based on his relationship to the object, a signifier communicates an appropriate behavior. As Norman sums it up,  “Affordances determine what actions are possible. Signifiers communicate where the action should take place.”

Examples

A push and a pull sign on a pair of doors
Example 1. In Norman’s example, both doors are perceived as affording pushing, but the door on the left uses the “Pull” sign to signify it should be pulled instead. Credit: Don Norman
footprints in the snow
Example 2. A trail of footsteps in the snow is an example of an unintentional signifier. The footsteps communicate the path someone has taken, even though they weren’t trying to communicate it. Credit: Kevin Higgins
a swimming pool showing the tiles and flag
Example 3. This photo of a pool I took in Seattle uses signifiers to keep swimmers oriented. The blue tile on the ground marks the center of the lane, and the cross marks where swimmers should take their flip turn. The flag hanging above lets swimmers facing upward in a backstroke know they are 5 meters from the end of the lane. Credit: Ken Mead

Works cited

  1. Norman, D. A. (2013). The design of everyday things (Revised and expanded edition). New York, New York: Basic Books.
  2. Signifiers, not affordances – jnd.org. (n.d.). Retrieved October 17, 2018, from https://www.jnd.org/dn.mss/signifiers_not_affordances.html

Histories: Ken Mead

Coink Piggy Bank
Coink Piggy Bank. Credit: Scott Henderson

Coink Piggy Bank

After years of tossing my spare change into zip-loc bags, mugs, and countertops, I finally came across this elegant product. It’s the Coink Piggy Bank, designed by Scott Henderson.

There’s much to like about this design: its sleek white porcelain form, the witty design flourishes—it has a money sign for a tail. But what I like most of all is its funnel. Whereas most piggy banks have a narrow coin slot forcing users to deposit coins one at a time, this bank allows for a handful at once.  At the end of the day, I just want to reach into my pocket and toss down one big clump of change. And the funnel design lets me do that.

An emotional component

The Coink Piggy Bank was designed for MINT, a New York City-based design collective founded by Scott Henderson, Anthony Baxter, and Alberto Mantilla. Their product line represents what I love about the Coink piggy bank: a blend of modern minimalism with humanist, emotional touches.

In a September 2008 interview with the Design Glut blog, Henderson spoke about this design aesthetic when describing one of their most famous products, ‘The Hug’ salt and pepper shakers, designed by Alberto Mantilla:

Salt and pepper shakers that look as though they are people embracing
The Hug salt and pepper shakers. Credit: Yanko Design

“The people who are experts in design seem to hold onto this idea of modernism– that things have to be austere and minimal, and that form follows function. The Hug salt and pepper shakers don’t really adhere to that. They’ve got this emotional component. It’s not austere, it’s not about minimalism, because it goes to another level with these black and white forms hugging each other. It’s a statement, and it’s romantic. It has all these emotional connotations that are totally unrelated to modernism. And it appeals to people who aren’t design experts. It appeals universally.”

These designs inspire me to strive for warmth and humanity in design and to always be on the lookout for ways to combine the lessons of disparate design philosophies.