The SEM has a problem now. We are contacting Tescan engineer for a service.
Tescan SEM is down on 12/05/2018 and up on 12/14/2018
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It was fixed on 12/13/2018
The engineer postponed his visit. He will be on campus at 9am tomorrow
I was informed this morning that Tescan engineer would be on site to check the UPS tomorrow.
One of Tescan major engineers got access to our SEM remotely on Sunday and sent us some instructions. This morning we did some tests and gave the engineer feedback. Waiting for further instruction. This engineer is in Europe now and there are not other engineers available. So the response is slow. Please be patience.
Some log files were sent to Tescan engineers yesterday. This morning, Tescan engineers worked with me remotely and tested several things, but the problems remain. They are discussing the situation internally.