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Many departments and groups around UCI are prepared to help instructors, students, and staff with questions using instructional technology to teach and learn remotely.

The table below indicates the best contact point for each type of question. But, if you're not sure where to send your email, please contact the EEE Support Team at eee-support@uci.edu and they'll direct you to the best place to get your question answered.

College of Health Sciences faculty & instructors →

See also: School-based Faculty Resources & Support Teams

Instructors & TAs: Need help with Canvas?

24/7 Canvas support is available to instructors and TAs.

All Canvas-related questions should be directed to:

  • (855) 213-7130 - Canvas Support Hotline
  • support@instructure.com
  • Live text chat

» Yuja support: replay@uci.edu
» Zoom support: oit@uci.edu

Topic Email Phone Other
For instructors & TAs
Remote teaching technologies & assistance
Canvas for Instructors & TAs support@instructure.com (855) 213-7130 Live chat
EEE+ Tools, EEE Legacy eee-support@uci.edu Not available at this time Help Center
Pedagogy & remote teaching dtei@uci.edu Not available at this time
YuJa Lecture Capture replay@uci.edu Not available at this time
Zoom Video Conference & Lecture Streaming oit@uci.edu Not available at this time
College of Health Sciences faculty See who to contact
SmartClassrooms & technology assistance
SmartClassrooms & remote instruction assistance smartclassrooms@uci.edu (949) 824-8833
Equipment rental/loan assistance & general OIT Classroom Tech inquiries smartclassrooms@uci.edu (949) 824-5128
Remote exam monitoring help
Respondus Online support, including live chat option
Examity Faculty Support jsilverman@examity.com (617) 612-4136
Anything else related to remote teaching
Other technology questions (including VPN, WebAuth, Duo, etc.) oit@uci.edu (949) 824-2222 Website
UCI Library Resources Ask a Librarian Remote Resources
Feedback on Teach Anywhere Web form
Not sure who to contact? eee-support@uci.edu Not available at this time
For students and staff
Remote exam monitoring help
Respondus Online support, including live chat option
Examity Student Support support@examity.com (855) 392-6489 Live chat available in student portal
Remote learning technologies
Canvas for Students and Staff eee-support@uci.edu Not available at this time
EEE+ Tools, EEE Legacy eee-support@uci.edu Not available at this time
Zoom Video Conference & Lecture Streaming techprep@uci.edu Not available at this time
Anything else related to remote learning
Other technology questions (including VPN, WebAuth, Duo, etc.) oit@uci.edu (949) 824-2222 Website
UCI Library Resources Ask a Librarian Remote Resources
Feedback on Teach Anywhere Web form
Not sure who to contact? eee-support@uci.edu Not available at this time