The CBO unit (Cross Beam Optic) may have issues at the UltimaIII. This unit is currently being shipped to Rigaku Japan factory for diagnosis and test. The UltimaIII is down now. The diagnosis, repairment and shippment for CBO may take a few weeks in total. Once this unit is delivered back to us, I will let you know.
Please try to sign up your XRD experiments at Smartlab. Feel free to let me know if you have questions.