Hello All,
As described on the LEXI website (also stated on the Reservation Policy for the Zeiss Center):
“A reservation cancelled within 24 hours will be charged at 50%.”
This means that a reservation may be edited and cancelled without penalty up to 24 hours prior to the reservation start time.
If you do not utilize the reserved instrument during your reservation and you were not able to cancel the reservation 24 hours prior, you will be billed for the reservation time at half rate (hours reserved*50% rate).
This policy is nothing new, as it has been in effect since August 2009 but not enforced due limitations in the calendar software. Calendar upgrades now prohibit reservation event changes or cancellations attempted within 24 hours of the reservation.
Questions? Feel free to email us.
